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Frequently Asked Questions

All your questions about the booking process, payment, and cancellation are answered in detail here.

Typically, check-in time is from 2:00 PM and check-out time is before 12:00 PM (noon). Some hotels may be flexible depending on room availability, and you may need to pay an additional fee for early check-in or late check-out.

Cancellation and modification policies depend on the room type and rate plan you choose. This information is always clearly displayed on the room selection ("Free cancellation until..." or "Non-refundable"). You can manage your booking via confirmation email or your personal account.

Each room type clearly indicates whether breakfast is included. Regarding VAT and service fees, the total cost displayed on the Booking Summary page is the final cost, ensuring transparency with no hidden fees.

At check-in, you need to present a valid ID (National ID/Passport) matching the name on the booking. Some 4-5 star hotels may require a small deposit in cash or credit card to cover incidental charges.

Yes, all successful bookings on our system are directly linked to our partners' room management systems (via Amadeus distribution gateway), ensuring 100% guaranteed room reservation for customers.
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